It took me four days just to get through to anyone at BT over the damn phone... four days of being put on hold for hours, getting disconnected in the middle of an order, and then having to call back multiple times just to get put on hold some more, and get disconnected again. I had to redo my order from scratch three times (and this was just getting our phone line hooked up, because we are living in a brand new development, with no cable access...... so we need a landline to get Internet).
It's so funny how as soon as you ask to speak with a Manager, THEN they want to do their best to help you out. I nearly lost it with one guy on the phone. But that's four days just to make an APPOINTMENT to have someone come over to hook up our phone line. It took another three weeks for that person to come over, and even then I had to take a half-day off work, staring out the window, waiting for the BT van to come around. And it's a good thing I did, too, because they gave the guy the wrong flat number (ours is number 5, and they gave him number 1). Then when he got here, apparently they had given him the wrong phone number, and he had to leave for a half-hour, and then come back and correct the mistake. He also had to rip out a couple of jacks and do some rewiring. O__o
He was a very nice guy, to his credit, and even he seemed frustrated with BT's inability to manage. So once the phone line was hooked up and working, I had to call BT back so that we could order our Broadband. Holy hell in a handbasket...
Got it ordered, everything was fine. They sent out our equipment (modem, hub, etc.) and that came on the right day they said it would... had to wait a week for it. I thought, finally... but then someone canceled our Broadband order, for some reason... and we had to call BT back, and order it again. So now we have to wait another week for Internet access.
This is just scratching the surface of how incredibly crazy and disorganized things are, here in England. I will tell the stories of how the bank totally screwed up our bank card and pin number info later. :-P