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How Rogers Cable “High Speed” Internet Makes Jessie Feel - Jessie T. Wolf — LiveJournal

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January 18th, 2005
02:39 am

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How Rogers Cable “High Speed” Internet Makes Jessie Feel
“Thank you for continuing to hold. We apologize for the delay in answering your call. To maintain your priority sequence, please continue to hold, and our next available customer service representative will be happy to assist you.”

………

“Thank you for continuing to hold. We apologize for the delay in answering your call. To maintain your priority sequence, please continue to hold, and our next available customer service representative will be happy to assist you.”

………

“Thank you for continuing to hold. We apologize for the delay in answering your call. To maintain your priority sequence, please continue to hold, and our next available customer service representative will be happy to assist you.”

………

“Thank you for continuing to hold. We apologize for the delay in answering your call. To maintain your priority sequence, please continue to hold, and our next available customer service representative will be happy to assist you.”

………

“Thank you for continuing to hold. We apologize for the delay in answering your call. To maintain your priority sequence, please continue to hold, and our next available customer service representative will be happy to assist you.”

………

slowly going crazy

After listening to that for about fifteen minutes, they finally had a recorded message informing that they were having technical difficulties in the area. Like… they couldn’t have put THAT message up first, right?? X.x

Current Mood: irritatedirritated

(29 comments | Leave a comment)

Comments
 
From:catwoman69y2k
Date:January 18th, 2005 07:46 am (UTC)

sucky

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I hate that s***. I like the drawing tho
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From:brorjace
Date:January 18th, 2005 09:31 am (UTC)

Re: sucky

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on an un-related note, I like that icon :P(yeah I'm just some random guy...don't ask)
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From:brorjace
Date:January 18th, 2005 09:30 am (UTC)
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sweet mother of god -_- I let that annoyance flutter on for an HOUR with Bell today! God, and I STILL didn't get anyone -_- I have to call tomorrow (today...whatever) when I get up and bitch them out, however I don't have all year tomorrow since I have to work again...

But I feel for you, I definitely do!
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From:fiskblack
Date:January 18th, 2005 10:01 am (UTC)
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Aww, I wondered what happened to you. :)

I took the time to get some drawing done. Sorry for your troubles! And at least we go to see a spiffy new pic from it. :)

Jay Naylor
From:bemanidog
Date:January 18th, 2005 10:13 am (UTC)
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eep *snuggles up and rubrubs your poor, aching head* My carrier, Brighthouse Networks, at least does that, putting area difficulty messages first.
From:ckwhitehorse
Date:January 18th, 2005 10:24 am (UTC)
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This is why I often forsake technology and go sleep in the woods.

(btw that picture is adorable ^_~)
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From:fairbank_otts
Date:January 18th, 2005 11:14 am (UTC)
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15 minutes? Bloody hell you're a wuss.
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From:ryuuookamixiii
Date:January 18th, 2005 02:03 pm (UTC)
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Aww, *pets a stressed woffie*
Having to deal w/ tech support from anyone these days is enough to make anyone pull out there fur.
Peace
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From:geekbear74
Date:January 18th, 2005 02:22 pm (UTC)
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Hehe, your drawing *good work as usual* illustrates your frustration in dealing with automated operators is genious^^. Trust me I feel your pain :hugs tight:. Btw, your big bro Djago sends his regards as well and is doing fine^^.
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From:prismo
Date:January 18th, 2005 03:21 pm (UTC)
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What? Put that message up first? And deprive some poor voice messaging system of a job?

You callous wolf! Next, you'll be saying you want to outsource all the repetetive, ineffectual requests to stay on the line to India!!

Ugh.

*hug* Yeah, that picture looks about how I feel after about fifteen minutes. :(
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From:ion_seal
Date:January 22nd, 2005 04:24 am (UTC)
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Love your avatar...
From:khakiwolf
Date:January 18th, 2005 04:44 pm (UTC)
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Wow. In the time you were on hold, you were able to draw that frustrated picture of yourself?

You'd think they would have one of those automated things that calculates roughly how long you have to wait.
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From:huscoon
Date:January 18th, 2005 05:02 pm (UTC)
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Correction: In the time she was on hold, she could've saved hundreds on car insurance. XD
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From:brorjace
Date:January 18th, 2005 09:14 pm (UTC)
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ahh but you forget, Rogers is a big time corporation, why the heck would they care about the customer? Remember who I work for? We don't care about the customer, we just care if we're idle or not ^_^
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From:huscoon
Date:January 18th, 2005 05:01 pm (UTC)
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"I want my 15 minutes of my life back!"

I will say this about Adelphia, at least that is the second message you get, after the "your call is important to us, but not important enough that we are going to hire anymore people for tech support. So, you're just going to have to deal with the 45-minute wait on the line since your time isn't valuable to us" BS.
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From:torrle
Date:January 18th, 2005 05:57 pm (UTC)
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Rogers sucks so much ass. :P

At least it was only 15 minutes. Even back when I was living with Wookiee, a wait time of 1-2 hours to get through to Rogers tech support wasn't uncommon at all.
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From:starwind_2x
Date:January 18th, 2005 06:42 pm (UTC)
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*cant help but laugh* XD Poor Wuffy girl... Yeah 'Net connections can be a total bitcharoo. XP
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From:blackwingdragon
Date:January 18th, 2005 08:13 pm (UTC)
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Ah, it happens, sweetie... My net has a lovely tendency to die for random amount of time. Moomba's (Friend) has a tendency to slow down. One of my friends gets disconnected a LOT.
I'm beginning to think each Cable connection has it's own fault :-).

*scritches your back softly* C'Mon, girl. Don't let those idiots touch you.You're too beautiful for that ^-^. *hugs*
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From:squall862
Date:January 18th, 2005 10:58 pm (UTC)
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i once waited an hour to get my number transfered to my new cell phone x.x
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From:iron_raptor
Date:January 19th, 2005 02:00 am (UTC)
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Holy mother of feck I just inhaled some weird-shaped snot I was laughing so hard! :D

Mmmm... Jessieboobies.. :D

But yeah.. Rogers is t3h ghey. My cousin upgraded to Rogers Hi-Speed Extreme. Which is pretty much as fast as a T1 line. Unfortunately this requires you to buy a hi-speed modem, which sets you back $100.. my cousin bought one, didn't work, and so he wanted to get another one and return the old non-working one right? WRONG. They had to unregister the old modem serial number off his account and register the NEW one to his account, which took all about 2 hours to do. >_<

Heh... the words "Fine, then I'll just take my business with Bell." work WONDERS.
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From:blackwingdragon
Date:January 24th, 2005 06:11 am (UTC)
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Friend of mine has a T3 or something, he sayas download speeds are 400KB/s and around X_x.
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From:rouxkangaroo
Date:January 19th, 2005 03:22 am (UTC)
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*Yay's and gets through all the time no waiting!* *Gives his WAITING luck to Jesse and blesses her with the divinity of the UNBUSY call center, and will always hear cheery words from her forever after*

Honest, I'm a freak, get all the calls in less than 5. Including GOV'T...*Called about my taxes today*

*chuckles*

*Snuggles on Jesse-Wolf*

LionRoo
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From:brorjace
Date:January 19th, 2005 05:25 am (UTC)
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LOL if you're in Ontario try getting through to pizza pizza customer service :) like 9 min wait time cause we're understaffed again tonight ^_^
From:jean_luccougar
Date:January 19th, 2005 01:19 pm (UTC)
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Hello fellow Ontario resident :3(Don't mind me...just a random guy :P)

I know how frustrated you get Jess...I work for Bell Sympatico's internet help desk. So I get all kinds of abuse ^^;;;
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From:rouxkangaroo
Date:January 19th, 2005 03:19 pm (UTC)
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*Chuckles and usually gets about 5-9 mins yeah. THat's expected for a huge chain. Just not 15.
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From:brorjace
Date:January 19th, 2005 06:34 pm (UTC)
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what was worse is that AFTER I posted that...lol we got even busier :P 18 minute average wait time LOL (yeah I work for a really crappy pizza company -_-)
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From:malamute
Date:January 19th, 2005 04:49 am (UTC)
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Wow! Lotsa comments! Here's another! *wag!* :D
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From:ion_seal
Date:January 19th, 2005 10:25 pm (UTC)
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If you'd have to deal with the university I attend, you would be glad to sit and wait for a few hours listening to a voice saying "Your call is important to us. Please hold."
They have nothing, so instead of getting a place in line, you just have to sit the whole day calling them over and over and over and over and over and over again, hoping that you have the fortune to squeeze in exactly between when one of the operators have hung up and some other caller gets before you...

My phone company is better though.
They calculate how long it'll take, and are usually right, so when they say "Please wait, your place in line is nr 2054, calculated time to wait is 5 hours and 23 minutes" I know I can go out shopping or something for at least 5 hours, and perhaps even get a shower after coming home...
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From:gryph0n
Date:January 21st, 2005 02:30 pm (UTC)
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Hee! Great picture, Jess!!

Well, don't feel TOO bad if it was only 15 minutes. I was once Tech Support hold with Number Nine Video Corp (old video card manufacturer) for so long that I listened to the ENTIRE soundtrack of Top Gun, before it started to repeat! At that point I did the only thing I could think of - I hung up and never bought or endorsed using a Number Nine product again. No surprise they're out of business now if they treated all their customers like they did me. :>
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