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Moving Back To Civilization!!! - Jessie T. Wolf
April 29th, 2008
03:54 pm

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Moving Back To Civilization!!!
Well, we are packing up our bags, and leaving the UK this Sunday!! I need to get a T-shirt made... "I Survived London, and All I Got Was This Lousy T-Shirt."

It was kind of sad to leave Ealing studios, be it only for the fact that we met some really good people there. The management sucked balls, but the artists were awesome, and we actually made quite a few friends, and plan on staying in contact. On our last day, they asked Tim to give a small speech, and everyone there applauded for us! I was surprised that even I made an impression there... Tim is usually the one who stars in the show, but even some of the tougher, bad-ass guys came up to me, all stiff-lipped and weepy-eyed, and gave me a hug!

I'm glad that I actually did something good there, after all. I honestly felt completely worthless at that place, and by the last 2 months I completely gave up any care for the job, since I wasn't allowed to even do my job in the first place. But we got some very touching words from the other artists there, saying that both Tim and I really brought the love and caring to the studio, and even if the management felt that their work was crap, we told them that they had talent, and to hang on to that, no matter what the management said.

Everyone at the studio signed a farewell card for us too, and they also held a little good-bye party for us at the pub across the street from the studio. It felt like the last day of school, when you have to say good-bye to all of your friends, but it was still very happy/sad/touching. By the time we left a week ago, 9 other people either quit, or got fired. That place is just taking a huge nose-dive, but at least a lot of the artists are getting out, and moving on to bigger and better things.

But YAY! I survived my first big game/film studio gig! Hopefully from here on it will get much easier, now that we are going to Michigan to settle and work on our own film. We will be going to Germany first for 10 days, to visit friends, and then after that we have to fly to Vancouver on May 15th to pick up our car, and also arrange to have a trucking company pick up our belongings from storage, and ship it to Michigan. After that, we'll be driving across, (hopefully I will get across the U.S. border with little trouble...) and then from there we will start the application process to get me a K3 Visa (thank you for the Visa info, Cass and Garr!!). So much to do, in such a short amount of time!

Also, I had to fight with BT (again) today. No big surprise. I wrote them a final letter today, and will be dropping it in the mail within the next day or two. BT can kiss my ass. Here's my last letter to them,


To whom it may concern,

Regarding Management and billing for BT Total Broadband, I have been running into problems with BT' time and time again, after only living here in London for 6 months. BT's customer service has been absolutely atrocious, and I've found myself quite literally on the phone fighting with the Broadband and Billing departments nearly every 2 weeks.

I recently received a bill for BT's Total Broadband services, for 124.62 GBP, for charges in advance for the Option 3 Broadband (charges for 1 April to 30 June). My problem – we are moving back to Canada this Sunday, May 4, and I had already called BT's cancellation department nearly a month ago to have both our landline and broadband services terminated, for the 5th and 6th of May. Since we are no longer going to be living here after that point, I should not have to pay for a service that I won't be here to use. I have always had a record credit history. I am an honest person, and I have always paid my bills on time. I cannot, in good faith, pay for the mistakes made by others at BT, especially when it has been a constant reoccurring number of mistakes being made, on BT's end.

I will have to backtrack just a bit, and explain all that has happened in the last 5-6 months. This is going to be extremely long and confusing, so please bare with me, as this needs to be put on some kind of paper trail.

I first ordered BT' s landline telephone service for Flat #5 in late November, since I was told that we lived in a non-cable area. That alone was an absolute nightmare... I must have called BT seven times, getting halfway through an order only to be cut off... tried calling back, only to get someone new and have to place my order again... get put on hold for half an hour... get bounced from department to department, because the left hand doesn't seem to know what the right hand is doing... being put on hold some more... etc, etc. I must have tried placing an order for a landline service at least 2 or 3 times.

Well, when a guy finally came over to set up our line (like 3 weeks later...) I waited, looking out the window just to make sure that I didn't miss him. And it's a good thing I caught him too, because he had been given instructions to go to Flat #1. He confirmed that the mobile contact number was indeed mine, and I told him that the order was for Flat #5, and not for Flat #1. So he shrugged his shoulders, said, “Why isn't that silly... I wonder why they put down Flat #1... oh well!” And so he hooked our landline connection up for flat #5.

I thought that was the end of that, but apparently I was wrong. After our line was set up, I phoned BT's Broadband services, to have our Internet hooked up, which took a week, as is standard for BT. We got our equipment in the mail, and then the day we were supposed to have Internet connection... it didn't work. Well, I called BT back up to ask what happened, and apparently our Broadband had been canceled before it had even started! They didn't give any clear reason as to why... so we just re-ordered our broadband (again, we have always ordered this for Flat #5). This took another week. So in total it took 5 weeks to get our phone line and Internet connection in working order!

Well, for the first little while things went fine. We received our first landline and Broadband bills, which we paid promptly, and in full. With this letter I have included the first bill that I received from BT, which was for the Charges in Advance, dating 1 Jan to the 31 March. This was paid in full, using Direct Debit!

Very soon after we received our first bill however, a second bill appeared. I phoned BT up asking why we were being presented with an additional bill, seeing as how we had already paid for our Broadband Advance Charges. They looked at their files and said, “Yes, this is your bill for Flat #1.”

At that point I remembered how the guy who came to hook up our phone line almost went to Flat #1 by mistake. So I explained to the woman over the phone that we did not live in Flat #1. We lived in Flat #5, and we had never placed an order for Flat #1. That was a mistake that someone at BT made, and I was not about to pay for a bill for Flat #1 when I never ordered Broadband service for Flat #1.

The woman on the phone was very nice about it, and she said that wasn't a problem, and to disregard the new bill, (so I threw it out) and that she would cancel that bill, and also cancel the order for Flat #1.

Here's where things get rather confusing.

I didn't think any more of it... figured that the Flat #1 nonsense had been taken care of, and that there was no longer anything to worry about. And then our Internet stopped working again, sometime in February. I once again phoned BT up and asked them what happened. They told me that our Broadband had been disconnected because I had asked for it to be!! I said, what?? What do you mean I asked to disconnect it?? I never did such a thing! Well, they said, looking at their files, that a request of termination for Flat #1 had been put through. I said to them, we're NOT Flat #1, we're Flat #5!!! Apparently someone at BT had screwed up big time and canceled our connection, instead of canceling Flat #1 like they were supposed to. This was now the second time that BT canceled our Broadband connection by mistake!

So there I was, once again phoning BT, to order our Broadband AGAIN. Once again, we had to wait another week for our Internet connection, and during the time I ordered, I had someone speak with a manager in the Broadband department, asking them if they would waive BT's standard 12-month contract, since it was absolutely asinine that we be held to a 12-month contract when we would be moving back to Canada approximately 2 more months from that point. Broadband management agreed that since it was BT's mistake for canceling our Broadband connection to begin with, that we would not be held to the standard contract, and we would not have to pay for the standard cancellation fee.

It was also agreed that if I spoke with the Billing department, I would only have to pay my Broadband bill for the month of April, since I had already paid for the months of January to March, and we were moving at the beginning of May. As I mentioned at the beginning of this letter, I had already called the cancellation department, and our landline and Broadband connection is set to terminate on May 5th and 6th.

I had a conversation with the Billing department maybe three weeks ago, explaining all of this to them, sorting out any outstanding balances, and I have paid for my Broadband service for the month of April. I don't remember who I spoke with in Billing, and in hindsight I should have asked for a name, but I was told that I would get a receipt in the mail confirming my payment for April, however I have not received anything on paper stating this yet (how convenient...). But I was told that was that... and that I would not be getting any further bills from BT, period. In fact, if anything, BT still owes me a refund, and I haven't received that either.

So imagine my shock when I received this new bill, on April 14th, for 124.62 GBP, asking for another 3 month's Advance Charges for 1 April to 30 June? I phoned BT once again earlier today, trying to speak with someone in Billing once again, asking why have I received this new bill? I don't owe BT anything else. Well, the man on the other end seemed confused, and I don't blame him – it's a very confusing situation indeed! All he knows is that I recently ordered Broadband service again, and as far as he knows, this is my first bill. Trying to explain this big huge matter of unfortunate events didn't help... he doesn't know about all that has happened, and all of the screw-ups I've had to deal with from BT, leading up to this point.

So I'm writing to you now, in the hopes that SOMEONE in upper management will get this letter, and sort this out, and make it right.

I have paid my due diligence. I have gone far above and beyond to make sure that all of my bills were paid on time and in full. It is NOT my fault that BT can't get their act together, and I am NOT going to pay for someone else's mistake. I paid my original 3 months Advance Charge, and I paid for April when I spoke with Billing over the phone just a few weeks ago. I am NOT to be held under the standard 12-month contract for Broadband, and I absolutely refuse to pay for another 3 month's of Advance Charges on this new bill, when I won't even be living in this country anymore after the 4th of May! Never mind that my Broadband services will be canceled by next week anyway... BT seriously expects me to pay up until the 30th of June??

As far as I am concerned, I do not owe BT a single penny more.

I am just utterly shocked and surprised that anyone manages to get anything done at all, at your company... this has been the worst service that I have ever had, or could ever imagine having. I sincerely hope that the people working at BT will start pulling their heads out of their arses, and start taking responsibility for such poor behavior, and stop expecting other people to take the flack for their bad choices.

Sincerely Disappointed!


Jessica Albee
5 Oakhanger House
Cecil Manning Close
Perivale, UB6 7FF
UK

Current Mood: relievedrelieved

(30 comments | Leave a comment)

Comments
 
[User Picture]
From:iron_raptor
Date:April 29th, 2008 03:26 pm (UTC)
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You really should get in touch with Jeff before you leave. he's in London right now. If you want I can toss you an e-mail with his number so you can chat.
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From:wlfdog
Date:April 29th, 2008 03:42 pm (UTC)
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I would love to get in touch with Jeff, Rap... but honestly, we seriously don't have the time. :/ We are still packing and sorting through stuff, and we have errands to run all week, that have already put us behind on other tasks. If he wants, give him my gmail e-mail address (wlfdog @ gmail.com) and he can e-mail me if he wants. But Tim already knows Jeff's story, and I don't think he really wants to be reminded of it... you know. :/
[User Picture]
From:iron_raptor
Date:April 29th, 2008 03:43 pm (UTC)
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*nodnods* Definitely understandable. So you're going to be an Amurican now? ;_;
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From:wlfdog
Date:April 29th, 2008 04:54 pm (UTC)
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NO!!! I don't want to be an American! (No offense to my U.S. friends...) It's just a 2-year visa that will allow me to stay in the U.S. as Tim's Spouse.
[User Picture]
From:iron_raptor
Date:April 29th, 2008 05:55 pm (UTC)
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Amurican! Amuuuuurican. :D And it's pronounced nucular energy. :D
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From:megadog
Date:April 29th, 2008 03:47 pm (UTC)
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You two should have arranged to drop by my place again before jumping off this septic isle!
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From:wlfdog
Date:April 29th, 2008 04:57 pm (UTC)
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I know! We wanted to... but there has not been any time for us to do much else, except for stress out. :/ This won't be the last time we visit, mind you, and hopefully it will be sooner than another 5 years before we can come and visit you again! Too bad you're not much of a convention-goer, or I would be able to see you and Uttles again at EF!

Happy belated BD, by the way. *hugs!* :)
[User Picture]
From:megadog
Date:April 29th, 2008 05:21 pm (UTC)
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Thanks for the B-day greets!

Yes you should have made time for another visit... even if only as a break from the hassle of work for a weekend. With suitable notice I could probably even have arranged a visit to Wolves.
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From:wlfdog
Date:April 29th, 2008 05:35 pm (UTC)
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Just make me feel guilty, why don't you? :-P

Seriously though, we really, quite literally, haven't had a chance to sit still, since we got back from Christmas. Maybe though, we can arrange a visit sometime before or after EF in the fall, perhaps?
[User Picture]
From:megadog
Date:April 29th, 2008 06:03 pm (UTC)
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You'd be welcome to drop by, just so long as you give me a bit of notice! Remember: there's venison-and-red-wine casserole on offer...!
[User Picture]
From:cass_rising
Date:April 29th, 2008 04:34 pm (UTC)
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So how are you getting residency in the US while you're in the K3 application process? Work visa?
[User Picture]
From:wlfdog
Date:April 29th, 2008 05:01 pm (UTC)
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Just crossing as a visitor. That's about all I can do at this point. :/ Cross as a visitor, we're staying with Tim's folks for a little while... He does the first two applications on my behalf, and once they're accepted I go back to Toronto to fill out the actual K3 application form, and get the Dr. appointments, criminal background check, and interviews done in the meantime. Once my application is approved and I get my K3 Visa, then I can cross into the U.S. again.

Gods, I am not looking forward to this... -___-
[User Picture]
From:cass_rising
Date:April 29th, 2008 05:23 pm (UTC)
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You should be able to cross as a visitor during the process since Canada doesn't require a visa. The only time you'll really be restricted is between entering and getting your conditional residency (or advanced parole). I can't remember if I recommended visajourney.com to you already - but it was immensely helpful to us.

I'm missing AC this year as well :( But you two of course have an open invitation to visit us in NY.
[User Picture]
From:garrwolfdog
Date:April 29th, 2008 04:55 pm (UTC)
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Once again you're leaving just as i'm arriving! XD it looks like i'll be back in the UK for a couple of weeks at the end of May.
Best of luck with the move!
Are you and Tim planning on going to AC in JUNE btw? :)
[User Picture]
From:wlfdog
Date:April 29th, 2008 05:04 pm (UTC)
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Hopefully I won't have to come back to London for a LONG while. O___o Hopefully we will see you again soon, when you get back to the U.S.!

Thanks for the well wishes! And no, we will be missing AC again, unfortunately... but we are planning for next year, definitely. :)
[User Picture]
From:garrwolfdog
Date:April 30th, 2008 03:51 am (UTC)
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It's a shame you can't make it AC, but with luck we'll all be able to meet up some time in the relatively near future once we're all on the same side of the ocean :)
and if you need someone to bitch at about the whole immigration process, i'm always available ;)
(Deleted comment)
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From:sniper3
Date:April 29th, 2008 05:12 pm (UTC)
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Congrats on your first professional gig. =)
I hear it does get much easier after the first round. you're experienced enough to know what you're doing, and new enough to still be cheap. In other words, a desirable commodity. =p
I'm looking at getting into the games industry come next year, and I suspect I won't have anything remotely easy a time of it. x_x
[User Picture]
From:huscoon
Date:April 29th, 2008 06:13 pm (UTC)
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Wow, you seem to be all over the place. Sounds like fun though, glad everything went well on your trip (for the most part). Enjoy Michigan ^.^
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From:jaxxblackfox
Date:April 29th, 2008 08:35 pm (UTC)
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Awwww.... it's sweet to hear what the gang did for you guys. :3

Good luck with the move. Keep me posted as to how things are going, k?
<3
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From:gizmo_nine
Date:April 29th, 2008 09:25 pm (UTC)
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*playing "still alive" in the background*
Good to hear from you ^_^ . Even if things look complicated, at least your making progress... however slow going it may be.

Its too bad you cant make it to AC this year. If you can make it to FurFright in October (In CT), I'll try to catch up with you there ^_^ .
If not... well... I'm sure our paths will cross again sometime.

take care
[User Picture]
From:chibiabos
Date:April 29th, 2008 11:16 pm (UTC)
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I sincerely wish you and Tim a safe journey. Sad you guys won't be near the Pacific Northwest again. Someday I'll be blessed with an opportunity to meet you and bid pleasant tidings with Tim again. :)
[User Picture]
From:pat_the_fox
Date:April 29th, 2008 11:39 pm (UTC)
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If you need a place to stay in Vancouver as always you're welcome in my home.
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From:wlfdog
Date:April 30th, 2008 10:26 am (UTC)
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Awww... thanks a bunch Pat! Are you still living in Rap's apartment? When is he coming back again... June 1st was it...?

We will probably need just a few days in Vancouver proper, so we will take you up on your offer, if that's okay! On the weekend we will have to go back to Squamish, to sort out the stuff in our storage locker. We have to donate all of our large furniture, (futons, extra double sized mattress, table, chairs, etc.) and label all of our boxes before the shipping company comes to pick it all up on the 20th. If you want any of the stuff we're giving away, just let us know. :)

Can you e-mail me (wlfdog @ gmail.com) your cell number again, so that we can contact you once we are back in BC? We are flying in on the 15th.

Thanks again, from the both of us!! *hugs*
[User Picture]
From:ta11yhawk
Date:April 30th, 2008 01:26 am (UTC)
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And I thought cable companies in the U.S. were bad!

Have a safe trip and good luck with U.S. immigration. I hear they make BT look positively top notch.
[User Picture]
From:garrwolfdog
Date:April 30th, 2008 03:52 am (UTC)
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that would be close race,. but I think U.S. immigration would win due to being better armed XD
[User Picture]
From:wlfdog
Date:April 30th, 2008 10:27 am (UTC)
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Thank you, Tally! :)
[User Picture]
From:sidepocket_pro
Date:April 30th, 2008 05:33 am (UTC)
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Yay!

Welcome to the land of high gas prices! :3
[User Picture]
From:scribble_fox
Date:May 1st, 2008 08:15 am (UTC)
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Hey. Any chance we might see you two as you're passing through BC? ^.^
[User Picture]
From:wlfdog
Date:May 1st, 2008 04:03 pm (UTC)
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We can certainly try, but I'm not entirely sure what our schedule will be... We are flying in on Thursday the 15th, and will need to pick up our car, and we'll also probably need to find a laundromat first thing. I am reminded of the laundromat that you and Rich took us to at one point. Maybe while we are doing that, we can hang out in the afternoon/evening (I have to double check what time we'll be flying in). Then we have to do some bank stuff on Friday the 16th, in the morning... then after that we have a meeting at another film studio on that day.

The weekend will be taken up by sorting out our storage locker. We need to donate all of our large furniture (cheaper to just buy it again once we are in Michigan), so if you think you might want anything, you may come up to Squamish with us, and help us sort our locker out. We then need to go through all of the boxes, and list and label everything, before the trucking company comes to pick up our shipment on Tuesday the 20th. I don't know if the cleaning out of our locker will take all of Sat, Sun, Monday... but if we are done by Monday, maybe we can also squeeze in some hang-out time, if none of the other days work out. We can figure out something. :)
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